Green Spiral Platter - The Home Palette - - Platter

Packages for Hospitality (Restaurants, Cafes, Hotels & Resorts)

Café Starter: For up to 20-50 seats; Includes consultation; Quick delivery.

Bistro Pro: 50-1000 seats; Theme curation; Priority dispatch.
Restaurant Luxe: 100+ seats; Full-service customization; Bespoke elements.

Whatsapp Contact

Build Your Dream Table

Theme Consultation: Let us help you choose colors, textures, and tableware that speak your brand’s language.


Whatsapp Contact

FAQs

FAQs - The Home Palette

1. What is The Home Palette?
The Home Palette is your go-to online store for elegant tableware, kitchen essentials, drinkware, and serveware, all thoughtfully curated to elevate your dining and home experience.

2. How can I place an order?
You can easily place an order by browsing our product collections on our Shopify store. Add your desired items to the cart, proceed to checkout, and complete the payment. For assistance, contact us at thehomepalettepk@gmail.com or +923376111399.

3. What are your delivery charges?

  • Flat Shipping Fee: PKR 250 for all orders.
  • Free Shipping: On orders above PKR 6,000.

4. How long does delivery take?
All orders are processed the next day and dispatched promptly. Delivery timelines are as follows:

  • Islamabad: Within 3–7 days for ready products.
  • Other Cities in Pakistan: 5–10 days.

5. Do you offer international shipping?
At the moment, we only ship within Pakistan. Stay tuned as we plan to expand our services to international customers soon!

6. What is your return policy?
We accept returns under the following conditions:

  • The item is unused, in original packaging, and in the same condition as received.
  • The return request is made within 2 days of delivery.
  • The item is not a final sale or clearance product.

For detailed instructions, please refer to our Return Policy.

7. What should I do if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect:

  1. Notify us within 48 hours of receiving the parcel.
  2. Record a video while unboxing to validate your claim.

We will arrange a replacement or refund at no additional cost.

8. Do you accept exchanges?
Exchanges are only accepted if the request is initiated within 2 days of receiving the order. After this time, exchanges are no longer possible. Customers are responsible for the shipping costs associated with returns and exchanges.

9. Can I cancel my order?
Order cancellations are only possible if the product hasn’t been shipped. Contact us immediately at thehomepalettepk@gmail.com or +923376111399 for assistance.

10. How can I contact customer support?
For any queries, reach out to us: